Shipping policy

At Pureterms, we are committed to delivering your wellness and recovery products as quickly and safely as possible. This Shipping Policy explains how we process, handle, and deliver orders placed on Pureterms.shop.

1. Shipping Destinations

We currently offer shipping to:

  • United States (USA) 🇺🇸
  • Selected international locations (depending on product availability)

All orders are processed and shipped from our fulfillment network.

2. Processing Time

Handling Time: 1–2 business days
Orders are carefully inspected, packed, and prepared for shipment within this timeframe.

Please note: Orders placed on weekends or holidays will be processed on the next business day.

3. Delivery Time (USA Orders)

For all USA orders:

  • Delivery Time: 1–3 business days after dispatch
  • Shipping is handled via UPS or FedEx Express

This ensures fast and reliable delivery directly to your address.

4. Shipping Fees

  • Free USA Shipping on all eligible orders
  • No hidden fees or additional charges at checkout

5. Order Tracking

Once your order has been shipped, you will receive:

  • A tracking number via email
  • Real-time shipment updates through UPS or FedEx tracking systems

6. Shipping Delays

While we aim for fast delivery, delays may occasionally occur due to:

  • Carrier disruptions (UPS / FedEx)
  • Weather conditions
  • Customs or logistical issues (for international orders)

Pureterms is not responsible for delays caused by external shipping carriers.

7. Incorrect Address Disclaimer

Customers are responsible for providing accurate shipping information.

We are not liable for:

  • Delayed or lost shipments due to incorrect addresses
  • Orders delivered to wrong locations due to customer error

If you notice an error, please contact us immediately.

8. Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery (or expected delivery)
  • Provide photos or tracking details
  • We will investigate and offer a replacement or solution

9. Contact Information

For any shipping-related questions, please contact our support team:

📧 Email: Oateskketayqzgn@hotmail.com
📍 Address: So nha 381, To 4, Phung Chi Kien, Thanh pho Bac Kan, Bac Kan Bac Kan 260000 Vietnam
🏢 Business Name: Pureterms
👤 Owner: Dung Vu